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Return Policy

At YITUB, our general purpose is to serve customers, and we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your find that your item has arrived damaged or has an error, please contact us immediately, we will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please email us at service@yitub.com.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. New, unworn items can be exchanged or returned to YITUB for a refund. Note that personalized jewelry items are made especially for you. Therefore, a 25% restocking fee is deducted from the total refund amount for these pieces.

CANCELLATIONS

  • Once your order has been submitted we are immediately beginning the process of production of your personalized items.
  • If you would like to cancel your purchase, the restocking fee is 25% of the total amount of the item. To cancel your order, please contact us at service@yitub.com.
  • Cancellations will be processed on the day we receive your cancellation request.

REFUNDS

We will notify you once we’ve received and inspected your return or cancellation, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It may take up to 7 business days from the day your refund was approved.

YITUB reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here.