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FAQ

Can I receive a catalogue?
We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite jewelry.

How long does it take to receive my order?
Orders typically process within 3-5 business days and transit time is typically 10-13 days.

How will I know if my order has been shipped?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.

Do you ship worldwide?
Yes, we ship to most countries all over the world.

How do I return something?
YITUB is happy to accept returns on all merchandise within 60 days of receipt. We also accept exchange within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, YITUB cannot accept returns on used or damaged merchandise. For additional information, please see our return policy
 
How do I use a coupon code?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from YITUB. Coupon code cannot be used on orders already placed.

Are all items made from pure silver or gold?
Pure silver and gold is usually too soft for jewelry, prone to scratching and wear. It is therefore alloyed (mixed with other metals) to improve its durability, and make the gold more affordable and also makes different colour combinations possible. Sterling silver is the world’s most popular silver alloy. NameNecklace jewelry is made from 925 sterling silver, uses 14k yellow or rose gold plating and coating on select 925 sterling silver pieces giving them an attractive finish.

For the plated jewelry, I worry the color will fade off.
Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry.

Silver Maintenance Tips
* Polish your silver jewelry regularly using non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.
* To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution.
* Do not expose jewelry to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your NameNecklace products. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.
* When not using your jewelry, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.